Terms & Conditions

1. About These Terms

These Terms and Conditions govern the relationship between Ember Nilsk ("we", "us", "our") and clients who engage our home electrical services. By booking a service or submitting an enquiry through our website at ember-nilsks.pro or by telephone, you agree to these terms.

We provide residential electrical services in the Kuala Lumpur area, operating in accordance with Malaysian electrical safety regulations and standards. Our registered address is 63 Jalan Kuchai Lama, 58200 Kuala Lumpur.

Please read these terms carefully. If any part is unclear, you are welcome to contact us before confirming a booking.

2. Our Services

Ember Nilsk offers three principal service types for residential clients:

• Practical Home Visit (RM 535): A home inspection visit covering the main panel, outlets, switches, and lighting circuits. A written observations summary is provided following the visit.
• Everyday Fitting Replacement (RM 1,375): Replacement and installation of common household electrical fittings including wall switches, power outlets, ceiling lights, and extractor fans.
• Main Panel Attention (RM 2,880): A focused service on the main distribution board, covering testing, connection review, circuit labeling, and a written summary of findings.

The scope of each service is as described on our website and confirmed at the point of booking. Any work beyond the agreed scope will be discussed with you before proceeding and may be subject to additional charges.

3. Booking and Confirmation

A booking is confirmed when we have received your service request and communicated an agreed appointment date and time to you. Confirmation may be given by telephone or email.

We will make reasonable efforts to honour agreed appointment times. In the event we need to reschedule due to operational circumstances, we will inform you as early as practicable and agree a suitable alternative.

Submitting an enquiry form on our website does not in itself constitute a confirmed booking. Confirmation follows only after direct communication between our team and you.

4. Pricing and Payment

Prices are quoted in Malaysian Ringgit (RM) and are inclusive of labour for the specified scope of each service. Pricing for individual services is as stated on our website at the time of booking.

Any additional materials, components, or fittings required beyond the standard service scope will be discussed and agreed with you in advance. Client-supplied items are welcome for fitting replacement services where appropriate.

Payment terms will be communicated at the point of booking. We accept payment by bank transfer or cash upon completion of the service, unless otherwise agreed.

Prices are subject to change. The price confirmed at the time of your booking will apply to that booking regardless of any subsequent website updates.

5. Access and Preparation

To carry out our services effectively, we ask that:

• A responsible adult (aged 18 or over) is present at the property throughout the visit
• The areas requiring attention are reasonably accessible
• You let us know in advance of any conditions at the property relevant to the work (e.g. known pre-existing faults, access restrictions, pets in the space)

If access cannot be provided at the agreed time and we are not informed with reasonable notice, we reserve the right to apply a call-out charge to cover travel and time costs. We will communicate any such charge clearly before applying it.

6. Client-Supplied Materials

For fitting replacement services, clients are welcome to supply their own electrical components. In this case:

• We will install the items provided but cannot accept responsibility for the quality, compatibility, or performance of client-supplied products
• We will advise you if a supplied item appears unsuitable for safe installation — in such cases, installation will not proceed for that item unless an alternative is agreed
• Our written service summary will note which items were client-supplied

7. Our Responsibilities

We commit to:

• Carrying out work with reasonable care and skill, in accordance with applicable Malaysian electrical standards
• Treating your property with respect and taking reasonable steps to protect surfaces and surroundings during work
• Providing clear written observations or summaries as described in the relevant service
• Communicating openly with you about findings, options, and any considerations that arise during the service

Our liability to you is limited to the value of the specific service performed. We are not liable for pre-existing faults or conditions present before the service commenced unless we have expressly agreed in writing to address them.

Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

8. Cancellations and Rescheduling

If you need to cancel or reschedule a confirmed appointment, please notify us as soon as possible:

• More than 24 hours before the appointment: No charge. We will reschedule or cancel with no obligation.
• Less than 24 hours before the appointment: A cancellation notice charge of RM 80 may apply to cover scheduling and preparation costs. We will inform you before applying any charge.
• No-show on the day: We may apply a call-out charge as described in Section 5.

We understand circumstances change. If something unexpected arises, please contact us and we will do our best to accommodate the situation reasonably.

9. Complaints and Concerns

If you are dissatisfied with any aspect of our service, we ask that you contact us as soon as practicable so we can understand and address the concern:

• By phone: +60 3 7983 2647
• By email: [email protected]

We will acknowledge your concern within 3 working days and aim to provide a considered response within 10 working days. We approach all concerns with the intention of reaching a fair resolution.

10. Intellectual Property

All content on our website — including text, design, service descriptions, and written reports provided to clients — is the property of Ember Nilsk or used with appropriate permission. You may not reproduce or distribute this content for commercial purposes without our written consent.

Written service reports and observation summaries provided to clients following a service visit are prepared for your personal use in relation to your property.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or our services will be subject to the jurisdiction of the Malaysian courts.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on this page with a revised "Last Updated" date. Continued use of our services after changes are published constitutes acceptance of the updated terms.

13. Contact

For any questions regarding these terms, please reach out to:

Ember Nilsk
63 Jalan Kuchai Lama, 58200 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3 7983 2647